Shipping Options
- For Small Parcels
- Free shipping over $185 CAD across Canada
- Free shipping over $185 USD across USA
- $15 CAD flat rate for orders under $185 CAD within Ontario & Québec
- $25 CAD flat rate for orders under $185 CAD in the rest of Canada
- $35 USD flat rate for orders under $185 USD to the USA
- For Large Parcels / Oversized Items
- Large parcels:
- $35 CAD within Ontario & Québec
- $65 CAD across the rest of Canada
- $90 USD to the USA
- Oversized Items:
- $85 CAD within Ontario & Québec
- $125 CAD across the rest of Canada
- $140 USD to the USA
Flat shipping rates are automatically applied at checkout.
We currently ship to Canada and the USA only.
Please note that shipping fees are non-refundable once an order has shipped.
Order Processing
- All successfully placed orders will receive an email confirmation.
- In-stock items ship within 2–3 business days via UPS, Canada Post, or Purolator.
-
Special Order: estimated arrival dates are shown on product pages. These dates are estimates only. We strive to keep our customers updated with the order status and follow up with our suppliers and shipping vendors constantly.
-
Once the item arrives at our warehouse, please allow 2–3 business days for shipping or store pickup.
-
A shipping or pickup confirmation will be sent when the order is ready.
-
- Please note: Special Orders cannot be cancelled or modified once order is confirmed and placed as they are submitted for production right away.
- For International Orders, customs assessments may delay delivery timelines. FUNSTY is not responsible for delays caused by customs processing or unpaid duties.
Customs, Duties & Brokerage Fees (For Orders Outside Canada)
All international shipments may be subject to import duties, customs taxes, and brokerage fees, assessed by the destination country.
These charges are:
- Not included in your order total
- Not controlled by FUNSTY
- The full responsibility of the receiver
- Required to be paid to the carrier or your local customs office before delivery can occur
FUNSTY is not responsible for delivery delays caused by unpaid duties or customs processing.
We recommend checking with your local customs authority for duty estimates before ordering.
Refusal to Pay Duties / Refused or Failed Delivery
If the receiver does not pay required duties or refuses the shipment, the carrier may:
(a) Return the package to FUNSTY
(b) Dispose of the package, depending on local regulations
If the package is returned to FUNSTY:
The following fees will be deducted from any eligible refund:
- Return shipping fees
- Re-import duties and taxes
- Customs handling fees
- Carrier surcharges
- Original shipping costs (non-refundable)
Refunds will only be issued after the package has been physically returned to our warehouse and inspected.
If the package is disposed of by customs and cannot be returned, the order is considered abandoned, and no refund will be issued.
Refused deliveries due to unpaid duties do not qualify as non-delivery or lost package claims.
Undeliverable Packages & Incorrect Addresses
If a package cannot be delivered due to:
- An incorrect or incomplete address,
-
Receiver unavailability,
- Failure to pick up from a carrier location, or
- Refusal to pay customs duties
… the shipment may be returned to FUNSTY.
In such cases, the customer is responsible for:
- All return shipping costs
- Re-import/customs fees
-
Original shipping charges (non-refundable)
Any eligible refund will be processed once the item is returned to us.
Returns
At FUNSTY, we take great care in curating limited-quantity home décor and furniture pieces.
Because of the specialty nature of our products, we do not accept returns or refunds for change of mind on any purchase—including pre-order items—unless the item is defective.
Sample products are final sale with no returns or refunds under any circumstances.
Our priority is to ensure that every customer receives their purchase in perfect condition. If you have any questions or need assistance before making your purchase, please don’t hesitate to reach out. We’re here to help and are happy to assist you in any way we can.
- You must report the issue within 7 days
- Provide a detailed description
- Include clear photos of the damage and packaging
We are unable to assist with:
- Items reported after 7 days
- Issues without photo proof
- Missing packages marked as "delivered" by the carrier
Refused or Returned-to-Sender Orders (Non-Defective Items)
If an order is refused by the customer or returned to us by the carrier for any reason (including unpaid duties, incorrect address, or failure to pick up), only the cost of the product will be refunded, minus:
-
Return shipping fees / Re-import duties and carrier charges / Original shipping fees (non-refundable)
Undeliverable Packages & Incorrect Addresses
If a package is returned to us due to an incorrect shipping address, refusal, unavailability of the receiver, or failure to pay customs duties, the customer will be responsible for all return shipping costs and re-import fees. Refunds will be processed once the package is returned to FUNSTY.
Price Adjustments
Unfortunately we do not offer any price matches as we are an authorized retails of all brands we carry, we strictly follow their RRP.
There are no price adjustments after an order has been placed.