Shipping Options
- Free in-store pickup on all orders
- At 9350 Yonge St (Hillcrest Mall) Richmond Hill
- Regular hours: Monday - Saturday 11am - 7pm, Sunday 12pm - 6pm
- Same-day pickup available for orders submitted before 5pm
- Please wait for the "Ready for Pick Up" email before coming to the store.
- Free shipping for small parcels
- Free shipping over $185 across Canada
- Free shipping over $265 across USA
- $15 flat rate for orders under $185 within Ontario and Québec
- $25 flat rate for orders under $185 rest of Canada
- $35 flat rate for orders under $265 to USA
- Delivery for large parcels/oversized items
- Large parcels:
- $35 flat rate for shipping within Ontario and Québec
- $65 flat rate for shipping to other provinces in Canada (outside Ontario and Québec)
- $125 flat rate for shipping to USA
- Oversized Items:
- $85 flat rate for shipping within Ontario and Québec
- $125 flat rate for shipping to other provinces in Canada (outside Ontario and Québec)
- $185 flat rate for shipping to USA
*All amounts are in Canadian Dollars. Flat shipping rates will be automatically applied at the checkout. Currently we provide shipping to Canada and USA only.
Order Processing
- Successfully placed orders will receive an e-mail confirmation with order details.
- In-stock items are generally shipped within 2-3 business days using UPS / Canada Post. Please note that when ordering outside of Canada, you may be subject to import duties, customs taxes and/or brokerage fees. FUNSTY is not responsible for any of these charges. For further information on customs policies, please contact your local customs office.
- For Pre-Order items, please find the estimated time of arrival at our warehouse in the product page. Please note that estimated arrival time is not guaranteed. We strive to keep our customers updated with the order status and follow up with our suppliers and shipping vendors constantly. After the item arriving at our warehouse/shop, please allow 2-3 business days for your items to be shipped out/ready to be picked up. You will receive a shipping confirmation email, with tracking as soon as your package goes out; For pickup customers, you will receive an email when your order is ready for pickup.
Returns
We would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer exchange or refund due to change of mind (include pre-order items) unless the product is faulty or defective. If this unfortunately occurs, we’ll gladly accept return of an unused item within 7 business days after you received the product. Items should be in the original condition. Customers will be responsible for shipping and handling charges to return the item.
- The issue must be reported to info@funsty.ca within 7 days after you received the product.
- A detailed description/image of the damage must be provided.
- Product(s) is returned in the condition it was received (unused and in its original packaging).
*We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return/exchange policy timeframe and without a photo of the broken items and/or package. FUNSTY is not liable for missing packages with confirmed delivery by courier.
There are no price adjustments after an order has been placed.
Get In Touch
If you have any issues or questions about your order, please contact us at info@funsty.ca or call/text 416-420-6869