Free in-store pickup | Free shipping over $185 acorss Canada and USA * Free in-store pickup | Free shipping over $185 acorss Canada and USA *

Shipping & Returns

Shipping Options

 

  • Free in-store pickup on all orders
    • At 9350 Yonge St (Hillcrest Mall) Richmond Hill
    • Regular hours: Monday - Saturday 11am - 7pm, Sunday 12pm - 6pm
    • Same-day pickup available for orders submitted before 5pm
    • Please wait for the "Ready for Pick Up" email before coming to the store.
    • Free shipping for small parcels 
      • Free shipping over $185 CAD across Canada
      • Free shipping over $185 USD across USA
      • $15 CAD flat rate for orders under $185 CAD within Ontario and Québec
      • $25 CAD flat rate for orders under $185 CAD rest of Canada
      • $35 USD flat rate for orders under $185 USD to USA
      • Delivery for large parcels/oversized items
        • Large parcels
          • $35 CAD flat rate for shipping within Ontario and Québec
          • $65 CAD flat rate for shipping to other provinces in Canada (outside Ontario and Québec)
          • $90 USD flat rate for shipping to USA
        • Oversized Items:
          • $85 CAD flat rate for shipping within Ontario and Québec
          • $125 CAD flat rate for shipping to other provinces in Canada (outside Ontario and Québec)
          • $140 USD flat rate for shipping to USA 
      *All amounts are in Canadian Dollars. Flat shipping rates will be automatically applied at the checkout. Currently we provide shipping to Canada and USA only.

       

      Order Processing

      • Successfully placed orders will receive an e-mail confirmation with order details.
      • In-stock items are generally shipped within 2-3 business days using UPS / Canada Post. Please note that when ordering outside of Canada, you may be subject to import duties, customs taxes and/or brokerage fees. FUNSTY is not responsible for any of these charges. For further information on customs policies, please contact your local customs office.
      • For Pre-Order items, please find the estimated time of arrival at our warehouse in the product page. Please note that estimated arrival time is not guaranteed. We strive to keep our customers updated with the order status and follow up with our suppliers and shipping vendors constantly. After the item arriving at our warehouse/shop, please allow 2-3 business days for your items to be shipped out/ready to be picked up. You will receive a shipping confirmation email, with tracking as soon as your package goes out; For pickup customers, you will receive an email when your order is ready for pickup.
      • Please note: order cannot be cancelled once order is confirmed and placed. 

       

      Returns

      We would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer exchange or refund due to change of mind (include pre-order items) unless the product is faulty or defective. If this unfortunately occurs, we’ll gladly assist you with replacing or crediting the damaged items within 7 days after you received the product. 

      If you feel you have received a faulty or defective product, please email us at info@funsty.ca for further instructions. For a product to be eligible for replacing or crediting, the following conditions must apply:
      • The issue must be reported to info@funsty.ca within 7 days after you received the product.
      • A detailed description/image of the damage must be provided.
      • Please note: if an order is refused or not picked up by the customer and is returned to us by the carrier, only the cost of the product will be refunded

      *We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7 days return/exchange policy timeframe and without a photo of the broken items and/or package. FUNSTY is not liable for missing packages with confirmed delivery by courier.

       

      Price Adjustments

      There are no price adjustments after an order has been placed.  

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