Got questions? We've got answers! Check out our FAQs below, and if you still can't find what you're looking for, send us an email and we'll get back to you as soon as possible.
Currently we provide shipping to Canada and USA only.
Please note that when ordering outside of Canada, you may be subject to import duties, customs taxes and/or brokerage fees. These charges are beyond our control, and unfortunately, we are not responsible for them. For further information on customs policies, please contact your local customs office.
Please do not use a PO Box as your shipping address, as our current shipping partners (such as UPS and Purolator) do not deliver to PO Boxes.
We appreciate your understanding and are committed to delivering your orders as smoothly and efficiently as possible.
Free shipping for small parcels
Delivery for large parcels/oversized items
Flat shipping rates will be automatically applied at the checkout. Currently we provide shipping to Canada and USA only.
Flat shipping rates will be automatically applied at the checkout.
We offer free in-store pickup at our new location: 15228 Yonge St, Aurora L4G 1L9. Opening Hours: Tuesday – Saturday 12 – 4 PM, Sunday & Monday: Closed
For in-stock products, we will process your order asap and ship it out within 1-2 business days. Depending on the carrier, normally it will take 1-2 business days to receive your package for the delivery address within GTA, 2-3 business days for other areas within Ontario and Quebec, 5-7 business days for rest of Canada and USA. You will receive a shipping confirmation email, with tracking as soon as your package goes out
For pre-order items, please note that estimated arrival time is not guaranteed. We strive to keep our customers updated with the order status and follow up with our suppliers and shipping vendors constantly. Our team will contact you regarding the ETA and keep you updated.
Please note that when ordering outside of Canada, you may be subject to import duties, customs taxes and/or brokerage fees. FUNSTY is not responsible for any of these charges. For further information on customs policies, please contact your local customs office.
If your order has not yet been processed or shipped, we can assist with adjustments or cancellations. Please email us immediately with your order number for any modification or cancellation requests.
For special order or pre-order items, once the order has been confirmed and submitted to the brand, it cannot be cancelled as these items are made or reserved specifically for you and are already in production.
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.
Unfortunately we do not offer any price matches as we are an authorized retails of all brands we carry, we strictly follow their RRP.
There are no price adjustments after an order has been placed.
Please report damages immediately to info@funsty.ca
Damages reported after 48 hours of delivery will not qualify for replacement. In order to file a claim for damaged orders, carriers require proper documentation including images of the damages, the box (inside/outside), and all supporting materials. Once a claim is filed please allow 7 days for us to receive a resolution from the shipping carrier. Please note FUNSTY is not liable for damages that occur during transit and once packages are handed over to the carrier it is their responsibility for safe handling.
We invite you to sign up for a back-in-stock notification on our website! Simply visit the product page, where you’ll find an option to enter your email address. You’ll be notified as soon as the item becomes available again.
At FUNSTY, we take great care in curating limited-quantity home décor and furniture pieces. We want you to love your purchase. To ensure every customer receives brand-new, unused products, we keep our return policy simple and strict.
We accept returns within 7 days of delivery for unused, unopened items in their original packaging. All return requests must be approved by us before the item is sent back.
For return approval, please contact us with your order number.
If this unfortunately occurs, we'll gladly assist you with replacing or crediting the damaged items within 48 hours after you received the product.
If you feel you have received a faulty or defective product, please email us at info@funsty.ca for further instructions. For a product to be eligible for replacing or crediting, the following conditions must apply:
*We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 48 hours return/exchange policy timeframe and without a photo of the broken items and/or package. FUNSTY is not liable for missing packages with confirmed delivery by courier.
We are pleased to provide Interior Designers, Architects, Home Stagers / Stylists, and professionals in the hospitality and restaurant industries with exclusive access to trade pricing and dedicated service representatives. If you're interested, please apply here. Simply submit all the required information, and our team will get back to you within 48 hours. We look forward to working with you!
The furniture and lighting displayed in our previous showroom are available for rent for commercial shoots. Please email us to confirm product availability, ideally including a brief shooting plan or a description of your project.
Rates:
Absolutely! As an authorized retailer for all the brands we carry, we have full access to their entire product range. If you’re interested in a product that we don’t currently have in stock, we would be delighted to assist you with a special order directly from the brand.
Please note that the lead time for furniture and lighting is typically around 12-16 weeks. Feel free to email us with the details of the product you’re interested in, and we’ll be happy to provide you with a quote and the current lead time.