Refund policy

Returns

At FUNSTY, we take great care in curating limited-quantity home décor and furniture pieces. We want you to love your purchase. To ensure every customer receives brand-new, unused products, we keep our return policy simple and strict.

Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Large parcel and oversized items are not eligible for return in order to minimize the risk of damage during shipping.
• Items that are opened, used, assembled, or not in original condition are not eligible for return.
• Please note: Returns are not available for orders shipped to United States due to duty and customs processing.

• All return requests must be approved by us before the item is sent back. Returns sent without prior authorization may not be accepted.
  

Return Shipping

• Return shipping costs are the responsibility of the customer.

• We can provide a return label at the following flat rates for small parcels:

  • Ontario & Quebec: $15
  • All other Canadian provinces: $25
• We can provide a return label upon request, and the cost will be deducted from the refund.

Restocking Fee

• A 10% restocking fee (based on the product price) will be deducted from the refund for all approved returns.

Refund Method

• Approved returns will be issued as store credit only.
• Store credit will be processed after the returned items are received and inspected.
• Original shipping fees are non-refundable.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Clearance or sale items
• Gift cards
• Any item marked as Final Sale

Damaged or Incorrect Items

If you believe you have received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at info@funsty.ca with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund as appropriate.

Our priority is to ensure that every customer receives their purchase in perfect condition. If you have any questions or need assistance before making your purchase, please don’t hesitate to reach out. We’re here to help and are happy to assist you in any way we can.

We are unable to assist with:

• Items reported after 48 hours of delivery
• Issues without photo proof
• Missing packages marked as "delivered" by the carrier

Refused or Returned-to-Sender Orders (Non-Defective Items)

If an order is refused by the customer or returned to us by the carrier for any reason (including unpaid duties, incorrect address, or failure to pick up), only the cost of the product will be refunded, minus:

• Return shipping fees / Re-import duties and carrier charges / Original shipping fees (non-refundable)

Undeliverable Packages & Incorrect Addresses
If a package is returned to us due to an incorrect shipping address, refusal, unavailability of the receiver, or failure to pay customs duties, the customer will be responsible for all return shipping costs and re-import fees. Refunds will be processed once the package is returned to FUNSTY.

Price Adjustments

Unfortunately we do not offer any price matches as we are an authorized retails of all brands we carry, we strictly follow their RRP.

There are no price adjustments after an order has been placed.